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If an encounter is incomplete or contains errors, the system does not allow you to close the encounter. The system tracks the status of the encounter, and verifies that all requirements are met.

If the Service Specific Prior Authorization feature is enabled, the application blocks creation of new encounters if prior authorization does not exists for the corresponding service code.

1. Click the Patients tab.
2. Search for the patient for which you want to close the encounter.
3. Select the encounter to close from the Encounter History menu in the upper left of the page.
4. Review the Summary section of the encounter to see if anything is missing or incomplete.
   For example, if forms completion criteria is set for forms used in the encounter, the Summary displays see progress bar for forms that are not complete. The Summary also indicates if no service codes entered in fee sheet, or corresponding diagnostic code is invalid.
5. Click Close Encounter.
   Note that if the encounter is incomplete or contains errors, the Close Encounter button is disabled.

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