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1. Click the Billing tab.
2. Click Claims Manager in the left navigation bar.
3. Search for the claim, and then click the claim number in the results to open the claim.
   
   
   
   
4. In the HCFA form, set the Submission Code property to Voided/Cancelled Claim.
   
   
   
   
5. Click the Submit button at the bottom of the page to submit the voided claim to the patient's previous insurance payer.

Reprocess the Encounter

Reopening To reprocess an encounter, reopen the original encounter and applying apply any billing rules for the new insurance payer before you resubmit the claim.

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