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Open: EnSoftek has received the ticket and has not yet reviewed the request.
In Progress/Fix in Progress: EnSoftek has reviewed the ticket and is currently working on its resolution.
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Reporter Verification: A solution has been provided and requires the Customer to verify that the solution is acceptable; once approved, the solution will be deployed to production as necessary, and the ticket will be closed.
Customer Action/Waiting for Customer: This means Customer input may be needed. Either a response to comment on the ticket for further clarification or verification of a solution that is provided.
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